Falken Scores High in an Independent Performance Evaluation

Falken Scores High in an Independent Performance Evaluation

Fallen Security Receives High Marks in an Independent Performance Evaluation

Recently, Falken Security had an Independent performance evaluation. Below are the results.


 

The supplier’s overall performance rating is an assessment of predicted performance.Ratings are on a scale from 0 to 100, where 100 represents the highest level of customer satisfaction. The SIC-level benchmark indicates how the supplier’s overall performance rating ranks in comparison against peers.

Overall Performance Rating

Overall, how satisfied do you feel about the performance of this company during this transaction?

falken-assesment-a


 

falken-assesment-b1Detailed Performance Ratings

RELIABILITY:

falken-assesment-b-97How reliably do you think this company follows through on its commitments?

COST:

falken-assesment-b-94How closely did your final total costs correspond to your expectations at the beginning of the transaction?

ORDER ACCURACY:

falken-assesment-b-97How well do you think the product/service delivered matched your order specifications and quantity?

DELIVERY/TIMELINESS:

falken-assesment-b-97How satisfied do you feel about the timeliness of the product/service delivery?

QUALITY:

falken-assesment-b-97How satisfied do you feel about the quality of the product/service provided by this company?

BUSINESS RELATIONS:

falken-assesment-b-97How easy do you think this company is to do business with?

PERSONNEL:

falken-assesment-b-97How satisfied do you feel about the attitude, courtesy, and professionalism of this company’s staff?

CUSTOMER SUPPORT:

falken-assesment-b-98How satisfied do you feel about the customer support you received from this company?

RESPONSIVENESS:

falken-assesment-b-98How responsive do you think this company was to information requests, issues, or problems that arose in the course of the transaction?

 


This supplier’s ratings were based in part on survey feedback from past customers. This chart provides a breakdown of the survey responses received from customers in the last 12 months. For each of the survey questions, the responses, which were provided on a 0 to 10 scale, are categorized as “positive” (9 to 10), “neutral” (5 to 8), or “negative” (0 to 4). All Customer feedback is provided confidentially; individual reference responses are not disclosed. The percentages of responses falling into each category are shown below.

falken-assesment-c


The most recent feedback obtained on this supplier came from companies in the following industries.

Line of Business:

  • 8741/Business management
  • 7363/Temporary help service
  • 7379/Computer related consulting services
  • 7381/Detective and armored car services
  • 7371/Custom computer programming services
  • 8731/Commercial physical research
  • 7371/Computer software development
  • 5944/Jewelry, precious stones and precious metals
  • 1541/Industrial buildings and warehouses
  • 1541/Industrial buildings and warehouses

Total number of surveys completed : 18.